Practical writing for merchants, agents, and ISOs from people in the business. No fluff, no SEO sludge — just the things we wish someone had told us.
A flat summer didn't slow us down. Bonita is putting $1.5 million into updated point-of-sale hardware for the merchants who anchor the New Orleans economy — because the right time to invest in your merchants is before the market tells you to.
A plain-language explainer for new agents weighing their first ISO relationship. Covers sponsorship, residuals, and what to ask before signing.
Most merchants are quoted interchange-plus and have no idea what it means. Here's how to read a statement and spot the games processors play.
The internal portal that became a six-module ecosystem. A story about why software-as-a-cost-center never made sense to us.
Splits, attrition, and what a healthy book actually looks like 24 months in. The spreadsheet most ISOs hope you never build.
From swipe to settlement — the real path your money takes, the four parties who touch it, and why understanding the chain helps you spot a bad deal.
Rate is the easiest thing to fake on a proposal. Here's what actually separates a partner you can build on from one you'll be firing in eight months.
Most POS buying advice is really hardware marketing. Here's how to pick a system around your workflow, your margins, and your support reality — quick-service, retail, or service.
Past the hype, QR ordering is a labor and table-turn tool. Here's where it genuinely helps a New Orleans restaurant, where it doesn't, and how to roll it out without alienating guests.
If you sell to other businesses, you're probably overpaying on interchange — and missing Level 2/Level 3 data rates built exactly for you. Here's the gap.
Tap-to-pay, embedded finance, real-time rails, and AI in payments. A grounded look at what New Orleans businesses should actually prepare for — and what can wait.
Festival season, summer tourism, and the slow months in between. How New Orleans merchants can use payments, equipment, and reporting to ride the city's revenue waves.
Payments don't stop because the power does. A practical continuity checklist for keeping transactions running — and your data safe — when the storm comes.
Margins in New Orleans restaurants are thin enough without wasting money on the equipment that's always on. Where efficient systems and smarter operations actually move the number.
We're a New Orleans company that backs New Orleans businesses. What "relationship-based" actually means when the person answering the phone is two neighborhoods away.
Founder & CEO, author, veteran, and former boxer. The operator behind Bonita's transformation from merchant services into a fintech infrastructure company.
General Quarters runs guest essays from operators, agents, and merchants with hard-won lessons. No vendor puff pieces. No SEO sludge. If you've got a story worth telling, we'll help you tell it.
